Responsibilities
- Conduct product testing for our rebar tying robots and other equipment — develop test plans, record data, troubleshoot issues during testing, write test reports, and provide product improvement recommendations.
- Handle after-sales service, including travel to construction sites or client-specified locations to perform equipment installation, commissioning, routine maintenance, fault diagnosis, and repair, ensuring stable equipment operation.
- Liaise with clients to answer questions about equipment operation and usage; conduct basic operation training; improve user experience and maintain client relationships.
- Collect client feedback on product issues and pain points from after-sales activities; compile and relay insights to the R&D team to support product iteration.
- Manage and document testing tools and after-sales spare parts; maintain accurate records of business travel and after-sales logs.
- Support the team with other tasks as needed; adapt flexibly to the working style of an early-stage company and proactively fill in where needed.
Requirements
- Education: Associate degree or above; majors in mechatronics, mechanical design and manufacturing, automation, or electronic information preferred. Requirements may be relaxed for candidates with a directly relevant background.
- Experience: 1–2 years of relevant experience; candidates with equipment testing or on-site after-sales experience preferred. Outstanding fresh graduates (relevant major, strong learning ability) are also welcome.
- Technical skills: Basic knowledge of electromechanical equipment principles; ability to troubleshoot common device faults; basic testing mindset; willingness to learn about rebar tying robot products.
- Personal qualities: Willing to travel (primarily within China; occasional overseas travel possible, e.g. Singapore, the US, the Middle East); hardworking, responsible, with strong communication and problem-solving skills.
- Other requirements: Good physical health; able to work in construction site environments; adaptable and a strong learner; aligned with the culture of an early-stage company and willing to grow with us.
Compensation
Approximately RMB 6,000/month (negotiable based on experience and ability)
Interested in This Role?
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